Software Support Executive - Naukri PK
Date Posted: Jan 21, 2021
Monthly Salary: 5000 PKR - 500000 PKR
Job Description
Responsibilities:
- Response to partner and customer inquiries through email and telephone.
- Oversee and follow-up on open customer issues.
- Develop customer relationships through professional, dependable, and accurate interactions.
- Deliver company products and licenses to customers.
- Reply to customer mission-critical issues outside business hours.
- Travel to customer sites for high profile issue resolution.
- Present training modules to customers.
- Escalate issues as per Service Level Agreement.
- Extend technical support on software for internal and external clients.
- Inform client functionality requests or software change requests to the development team.
- Manage resolution paths’ knowledge base and known issues.
- Offer proactive communication to clients, account managers, and project managers.
- Supervise Technical Support forum and website.
Skills Required
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Job Detail
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LocationLahore, Punjab, Pakistan
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Company
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TypeFull Time
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ShiftFirst Shift (Day)
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Career LevelIntern/Student
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Positions1
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Experience1 Year
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GenderNo Preference
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DegreeBachelors
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Apply BeforeApr 19, 2021