Customer Support Executive - Naukri PK
Date Posted: Feb 02, 2021
Monthly Salary: 25000 PKR - 35000 PKR
Job Description
Key Responsibilities:
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
- Intermediate or above
- Excellent communication
- Proficiency with MS Office particularly MS Excel
- Flexibility to work in shifts
- Customer-centric attitude
Skills Required
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Job Detail
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LocationIslamabad, Islamabad - Federal Capital Area, Pakistan
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Company
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TypeFull Time
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ShiftRotating
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Career LevelEntry Level
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Positions15
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ExperienceFresh
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GenderNo Preference
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DegreeIntermediate/A-Level
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Apply BeforeMar 09, 2021