Job Detail

Job Description

• You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
• An excellent call center manager must be an organized, reliable and results-driven professional.
• They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.
• As a call center manager, you must also have excellent customer service and communication skills.
• The goal is to do everything possible to attain goals and achieve great results for our company.
• Responsibilities Monitor and improve ordering, telephone handling and other procedures Collect and analyze call-center statistics Assume responsibility of budgeting and tracking expenses Conduct effective resource planning to maximize the productivity of resources Develop objectives for the call center’s day-to-day activities Requirements Solid understanding of reporting and budgeting procedures Outstanding communication and interpersonal skills Knowledge of performance evaluation and customer service metrics Excellent organizational and leadership skills with a problem-solving ability Proficient in call center equipment/software programs

Skills Required

• COMMUNICATION