Job Detail

Job Description

• Ability to carry the conversation with mid-to-high level client leadership with great professionalism
• years of prior work experience in customer relations, marketing, business development, contract management, and/or Strategic planning
• As Federal Account Manager USA, you will be selling ICT products to the US Federal Government ONLY
• This includes a team of X sales reps who get the Inquiries (tenders) from the USA Govt and work with vendors on pricing and submitting them. Government sub-contracting is a multi-billion opportunity.
• Awareness of USA culture
• Not afraid of large numbers and the high number of transactions (multi-million $ quota) i.e. should have worked in a high ticket item product group
• Fluency in English

Role & Responsibilities

• Developing a pipeline of US Government Agencies by representing/marketing ETS’s product/services portfolio & developing strong strategic partnerships
• Managing existing relationships to build a reputation for excellent service and generate repeat business.
• Guide and lead team members to build strategic opportunities in-line with ETS’s short and long term goals
• Handle complex queries throughout the implementation of the life cycle in a timely and accurate fashion.
• Implement operational practices to ensure quality and consistency of service to the US Government agencies & Departments such as DOD, DOJ, Navy, and USAF, etc.
• Schedule and conduct status meetings with appropriate client resources and customers.
• Assist the sales team in business acquisitions, planning, retention, and management.
• Maintain complete and accurate future/existing client correspondence data.
• Assist in making major business decisions.
• Develop and update client-related reports.
• Negotiate and manage agreements through the business contract process in line with GSA contractual obligations
• Identify and develop problem-solving methodologies to resolve customer issues
• Can work under minimal supervision

Skills Required

• None